Navigating EU 261 Flight Compensation Top Companies – Airhelp vs Flightright vs ClaimFlights

Starting your vacation only to discover that your flight has been delayed or canceled can quickly dampen your excitement. Fortunately, there are flight claim companies dedicated to helping you assert your rights and obtain the compensation you deserve. 

Under EU Regulation 261/2004, these services ensure that passengers can recover losses from such disruptions, making sure that your travel woes are adequately addressed. Whether it’s a delay or a complete cancellation, knowing some experts can assist you in navigating these issues offers some peace of mind as you prepare for your journey.

What do the flight claim companies do?

EU Regulation 261/2004 is a pivotal law that empowers air passengers traveling within the European Union, as well as Iceland, Norway, Switzerland, and the outermost regions like the Azores and Madeira. It covers instances of flight delays, cancellations, and denied boarding. Under this regulation, travelers can claim compensation between €250 to €600, depending on the flight distance and length of the delay.

Flight claim companies specialize in helping passengers understand and assert these rights. They navigate the often complex claims process, liaising with airlines to secure compensation on behalf of travelers. Impressively, you can seek compensation for disruptions that occurred up to three years ago, allowing passengers to address past inconveniences even if they weren’t aware of their rights at the time. These companies work diligently to ensure that every affected passenger can receive the compensation they are entitled to under EU law.

Flight Compensation Companies Who Offer Help Following EU 261 Regulation

ClaimFlights, FlightRight, and AirHelp are among the top flight claim companies dedicated to assisting passengers in obtaining compensation under EU Regulation 261/2004. With their extensive experience in the field of EU air passenger rights, these companies provide invaluable support, navigating complex legal landscapes to ensure travelers receive the compensation they deserve. Their expertise not only simplifies the claims process but also maximizes the likelihood of a successful outcome.

Let’s discuss what these top companies offer

1. ClaimFlights

ClaimFlights operates with a team of professionals dedicated to helping air passengers assert their rights and secure compensation under EU Regulation 261/2004. They adopt a “No Win No Fees” policy, ensuring that passengers have nothing to lose when filing a claim. If ClaimFlights cannot secure compensation from the airline, they absorb all the costs themselves. For successful claims, they deduct a commission fee, and the remaining amount is transferred directly to the passenger. 

With almost ten years of experience in the flight claim industry, ClaimFlights boasts highly skilled support agents and offers personalized service tailored to each passenger’s specific needs. They are well-equipped to handle a wide range of EU-based flight-claim cases. Additionally, their customer support staff is available to assist online and through email or hotline with any inquiries or needs, passengers might have.

ClaimFlight Fees

ClaimFlights offers a straightforward fee structure for non-European customers, charging only 25% of the total flight compensation amount. There are no additional charges for legal proceedings or any hidden fees. This makes ClaimFlights not only transparent in their pricing but also ensures you receive the highest maximum payout compared to other flight delay claim companies.

ClaimFlights Reviews

Here are a few snippets of ClaimFlights Google Reviews:

  1. Simone Bona was very happy with ClaimFlights’ fast service and will choose it again if necessary.
  2. Therese LeRoy’s problem was solved after a year-long battle.
  3. Ivelin was very happy with their customer service.

Pros and Cons


  • Increased Payouts: Enjoy receiving higher payouts without worrying about hidden fees throughout your claim.
  • Complete Transparency: Experience full transparency about your claim process, including the details of legal representation in court.
  • Complimentary Compensation Calculator: Use their free compensation calculator to check your eligibility for compensation without the need to provide any personal information.


  • Not available in all languages: ClaimFlights is only available in 10 languages.

2. Flightright

Flightright plays a pivotal role in helping passengers secure compensation for a variety of flight disruptions, including delays, cancellations, denied boarding due to overbooking, and missed connections. Prospective clients start by entering their flight information into the “flight compensation calculator” on their website, which helps determine their eligibility for compensation. 

Operating under a ‘no win, no fee’ model, Flightright ensures that passengers do not have to pay any upfront costs. They only collect a fee if they successfully obtain compensation from the airline, making the process risk-free for the passengers. Flightright’s commitment to providing accessible and effective aid for travelers facing flight disruptions.

Flightright Fees

Flightright applies a service fee ranging from 20% to 30% of the compensation amount for successful claims, with an additional 19% VAT on the total fees. If your case requires legal representation in court, an extra 14% is charged as a lawyer’s fee. Consequently, the total cost can reach up to 49.7% at the higher end of their fee range. This fee structure ensures that all potential costs are accounted for upfront, providing clarity and transparency in their pricing.

FlightRight Reviews

  1. Denis concluded that Flightright was a Fantastic service.
  2. Rhonda wasted a year and was disappointed by the Flightright service.
  3. Claudia said others to be cautious.

Pros and Cons


  • Streamlined Processing: Experience quick and efficient claim filing through their easy-to-use web portal, even though they currently do not offer a mobile app.
  • Hassle-Free Experience: Their platform offers a simple and stress-free way to start your claims without any need for upfront fees.


  • Elevated Fees: In cases involving legal actions, commission fees might reach up to 50%, reducing the overall compensation received by the client.
  • Communication Challenges: Customer reviews often point out issues with communication, noting a reliance on generic automated replies that may not fully address their concerns.

3. AirHelp

AirHelp is dedicated to assisting travelers in obtaining compensation for significant flight disruptions, especially for delays exceeding three hours. They operate on a “No Win, No Fee” basis, ensuring that passengers do not face any financial risk when filing a claim. Fees are only charged if the claim is successful, at which point AirHelp deducts their pre-agreed fee from the compensation amount. Passengers can then promptly receive the remaining compensation, directly reflecting the effectiveness of AirHelp’s service. AirHelp not only simplifies the process but also reassures passengers that they will receive their rightful compensation without any upfront costs.

Airhelp Fees

AirHelp applies a service fee of 35% (including VAT) for handling your claim. Should your case require legal representation in court, an additional 15% (including VAT) is charged as a legal action fee. Therefore, if your claim necessitates court proceedings, AirHelp’s total charge would amount to 50% of the flight compensation received. This fee structure is designed to ensure that all necessary actions are covered without any upfront costs to you.

AirHelp Reviews

  1. Alina got the money for a canceled flight.
  2. Roman found Airhelp service totally useless and very heavy fees.


  1. Alexandre didn’t find Airhelp Plus useful

Pros and Cons


  • Efficient Claim Handling: Once your documents are submitted, AirHelp manages the entire process smoothly on your behalf.
  • No Win, No Fee Policy: If your claim is not successful, AirHelp won’t charge you any fees.


  • Significant Fees: Be prepared for up to a 50% deduction from your compensation if your claim requires legal intervention.
  • Subscription Service: AirHelp offers a subscription model (AirHelp Plus), priced at €24.99 or €49.99 per year, promising 100% compensation. This could be less beneficial if you don’t travel often or if your flights consistently operate without issues. The terms of this service are somewhat unclear, and customers may need to investigate further to fully understand what they are signing up for.

What should be considered before hiring companies like ClaimFlights

Choosing the best flight compensation claiming company can be challenging. You need a trustworthy company that efficiently secures compensation for your delayed or canceled flight. When searching for the most effective flight claim company, several important factors should be taken into account to ensure you make the best choice.

  • Quality of Service: Does the company provide legal advice? Are they quick to respond? How straightforward is their onboarding process?
  • Customer Review: It’s wise to read through user reviews to gauge satisfaction before choosing a provider.
  • Fee Structure: Ensure that the compensation you receive is substantially more than what you pay to the claim company.
  • Transparency: Check if the service offers a clear and understandable fee structure, which helps you see all potential costs upfront before deciding.


In the end, the ideal flight compensation claiming company for you will depend on what matters most to you—whether it’s a quick response, user-friendly service, or the maximum payout. To effectively evaluate each company’s strengths and weaknesses, consider both your personal needs and the company’s track record in managing customer claims.

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