The Faisalabad Electric Supply Company (FESCO) has once again proven its operational excellence by topping the national efficiency rankings with a record-breaking revenue recovery of Rs. 594.94 billion in the fiscal year 2024-25. This milestone not only strengthens FESCO’s reputation as a top-performing distribution company in Pakistan but also reflects its commitment to financial discipline, consumer service, and sustainable energy delivery.
FESCO achieved this remarkable figure by maintaining a recovery rate of 100.41%, one of the highest among all power distribution companies operating under the umbrella of the Power Division. This performance is particularly notable given the ongoing challenges in the power sector, including circular debt, power theft, and financial losses across many distribution companies.
FESCO Bill Tracking Online
FESCO has also made huge improvements in customer convenience. One of the most appreciated services is the FESCO online bill tracking system. Now, customers can check their electricity bills anytime from the comfort of their homes.
To check the FESCO bill online:
- Visit the official FESCO website: https://fescobills.com.pk
- Click on the “Bill Information” section.
- Enter your 14-digit reference number or 10-digit customer ID.
- Press submit, and your latest bill will appear.
This simple process has made it easier for users to monitor billing details, check due dates, view payment history, and even print duplicate copies. There is also a mobile-friendly version of the site for users who prefer using smartphones.
The online billing system reduces the need for physical visits to customer service centers. This saves both time and resources for thousands of people every month.
Highest Recovery Among DISCOs
FESCO’s recovery performance has outshined all other Distribution Companies (DISCOs) in Pakistan. The company’s consistent focus on improving revenue collection through modern technology and field monitoring systems has helped reduce losses and increase accountability.
According to official sources from the Power Division, the company has not only achieved but exceeded its collection target. The set target for the fiscal year was Rs. 592 billion, and FESCO managed to recover Rs. 594.94 billion, showing a clear surplus and unmatched operational discipline.
This recovery rate is a result of strict enforcement, upgraded metering systems, active customer communication, and anti-theft measures. FESCO has introduced digital monitoring tools that track losses in real-time and identify problem areas quickly.
Loss Reduction and Efficient Billing
Another key area where FESCO has shown great improvement is in loss reduction. In the past few years, FESCO has implemented a number of loss control programs including:
- Installation of tamper-proof meters
- Replacement of old and faulty transformers
- Regular inspection of high-loss feeders
- Crackdowns on illegal connections and electricity theft
These steps have helped reduce line losses, which previously burdened the company’s revenue stream. With better infrastructure and vigilant staff, FESCO now sends more accurate bills and detects power theft more effectively.
Furthermore, the billing system has become more transparent. Customers receive bills based on actual meter readings, and the process is closely monitored through digital records.
FESCO’s Customer Service Improvements
Apart from financial recovery and system efficiency, FESCO has also made strong progress in the area of customer service. The company has introduced multiple channels to make it easier for users to register complaints and get support.
These include:
- 24/7 helpline number (118)
- SMS complaint service (8118)
- Online complaint portal
- Regional complaint centers in all major cities under FESCO
The company also issues SMS alerts for load-shedding schedules, maintenance updates, and billing information. These updates help consumers plan their day better and stay informed.
FESCO has trained its staff to be more responsive and helpful during complaint resolution. The average response time for resolving consumer complaints has been reduced significantly.
Record-Breaking Performance Under Leadership
This outstanding performance is largely credited to FESCO’s strong leadership team, which has introduced modern management practices and accountability standards. Under the guidance of its CEO and senior officials, the company has focused on data-driven decisions and consumer-centric strategies.
FESCO’s Board of Directors has supported investments in modern infrastructure, software automation, and human resource training. The combination of strong leadership, modern tools, and dedicated staff has made FESCO a model for other DISCOs in Pakistan.
FESCO also maintains close coordination with NEPRA, the Ministry of Energy, and regional governments to ensure policy alignment and rapid implementation of sector reforms.
Role in National Economy and Energy Sector
As one of the largest power distribution companies in Pakistan, FESCO serves over 4.7 million consumers across eight districts, including Faisalabad, Jhang, Toba Tek Singh, Sargodha, Mianwali, Khushab, Bhakkar, and Chiniot. This region is a major hub of textile exports and industrial production, making uninterrupted electricity supply a top priority.
FESCO’s efficient operations help reduce the national circular debt, improve investor confidence, and support Pakistan’s economic growth. The success of FESCO is proof that public sector companies can perform well when they adopt transparency, technology, and accountability.
The company’s success is also important for global energy partners and lenders like the World Bank, Asian Development Bank, and USAID, who monitor the performance of DISCOs for loan disbursement and policy recommendations.
Digital Advancements and Future Projects
FESCO is actively working on several digital transformation projects. Some of the upcoming developments include:
- Introduction of Smart Meters for better energy tracking
- Expansion of Net Metering for solar users
- Upgrading billing software for faster processing
- Use of Artificial Intelligence to monitor system faults
- Launch of mobile apps for bill payment and complaint management
The company also plans to introduce prepaid electricity meters for households in urban areas. This will allow users to control their electricity usage and reduce billing disputes.
By investing in technology, FESCO hopes to reduce losses further and offer better services to both domestic and industrial users.
Support from the Government and the Power Division
The Power Division of Pakistan has appreciated FESCO’s performance and plans to use its model as a benchmark for other DISCOs. Federal Minister for Power has acknowledged FESCO’s efforts in achieving 100% recovery and called it a success story of public sector reform.
Government policies are also supporting DISCOs by offering financial assistance, capacity-building programs, and international partnerships. FESCO is actively participating in these initiatives and regularly reports progress to the Ministry.
The support from higher authorities has created a culture of performance and accountability in FESCO, leading to improved outcomes for consumers and the state.
Conclusion
FESCO’s achievement of recovering Rs. 594.94 billion and topping the efficiency rankings is a shining example of what is possible when leadership, technology, and dedication come together. The company continues to provide reliable electricity, reduce losses, and improve customer service across all levels.
With ongoing projects in smart energy, consumer convenience, and system modernization, FESCO is not only serving Faisalabad and surrounding districts—it is setting new standards for the entire energy sector in Pakistan.
