The average traveler today dreads having flight disruptions like delays, cancellations, and denied boarding. Unfortunately, they happen, and you’re bound to experience one at some point. But the question now is, how are you compensated for this inconvenience? Thankfully, the EU Regulation 261/2004 exists to protect air passengers and ensure airlines take responsibility when flights don’t go as planned.
What Is the EU Regulation 261/2004?
EU Regulation 261/2004 is a legal framework established to protect passenger rights in cases of flight disruptions. It specifically applies to passengers flying within, into, or out of the European Union. This helps ensure that any affected persons can claim compensation when their flights are delayed, cancelled, or overbooked.
When Does the EU Regulation 261/2004 Apply?
The EU Regulation applies in the following instances:
1. Flight Origin or Destination
- Flights departing from an EU airport, regardless of the airline.
- Flights arriving at an EU airport provided the airline is based in the EU.
2. Ticket Type and Class
- The regulation applies to all ticket types, including economy, business, and first classes. Discounted or promotional tickets are also covered, although they might have some restrictions.
- If it’s a free ticket, the compensation may not apply.
3. Flight Disruptions
You can get compensated if you experience:
- Delays for more than 3 hours.
- Cancellations with less than a 14-day notice.
- Denied boarding due to overbooking.
Rights Under EU Regulation 261/2004
The regulation guarantees several protections, depending on the situation:
1. Right to Compensation
Passengers are entitled to monetary compensation if the disruption meets eligibility criteria. The amount is between £220 – £520 and varies by flight distance. Distance < 1500 km attracts£220, between 1500 km – 3500 km attracts £350, and you get £520for > 3500 km.
2. Right to Care and Assistance
Other additional benefits you’re entitled to include meals and refreshments if your flight has been delayed for over two hours. If it requires an overnight stay at the airport, you’re entitled to hotel accommodation and free transport to and fro. You also get access to free communication means, such as phone calls and the Internet.
3. Right to Rebooking or Refund
Amid these disruptions, passengers can choose an alternative flight to their destination at no additional cost. Also, if the delay exceeds 5 hours, and you choose not to travel, you’re entitled to a full refund of your ticket price.
4. Right to Information
One of your rights is the right to information. This means that the airline is obligated to inform you about the EU regulation, what you’re entitled to, and the steps to take should a disruption occur.
Exceptions to Compensation
Not all disruptions qualify for compensation, as airlines are exempted if the delay or cancellation occurs due to extraordinary circumstances, such as:
- Extreme weather conditions
- Air traffic control strikes
- Acts of terrorism or security threats
- Security risks or political instability
Bottom Line
Save yourself time, stress, and money when faced with a flight disruption by understanding how the EU regulation 261/2004 works. Document everything and gather all necessary details, including tickets, receipts, and written documents from the airline confirming the reason for the disruption. Then, you can get Flightright to take it up for you, so you can claim your rights under the law.
